Beware: Adorama Fraudlent Shipping Practices

I recently purhcased from Adorama a camera lens. Before doing so, I traded some old gear so this partly includes a purchase with store credit. Adorama now uses Amazon shipping for their delivery service in many places.

Amazon did not deliver the package to me. They delivered it to a neightbor who does not share packages. Neighbor says they returned to sender. Did not provide any proof of that.

Regardless, the package was never delivered to my property or posession. Not how Adorama sees it.

I provided them substantial video and photo evidence showing timestamps, video of the Amazon truck passing my house 1 minute after the delivery timestamp, photos of my house and front door vs. photos of the proof of delivery photo, etc.

They even acknowledged it wasn't delviered to me. So you would think they would refund or replace? Nope. They siad because the carrier delviered it to a neighbor it's now a stolen package and it's on me to file a police report to recoup money. Problem is the lens isn't that much more than my decuctible and it shouldn't mess up my insurance rates for a mistake they made that never recahed me.

I've filed official complaints with FTC and BBB about this, but they used to be known for good customer service. I guess not anymore.