2 min readfrom Photography

I’m having trouble with a customer as a dog photographer with a new business.

Our take

As a newly self-employed dog photographer, navigating client expectations can be challenging, especially when circumstances go awry. One client requested an extended session for four dogs, resulting in a two-hour shoot that faced unexpected weather and attention-diverting distractions. After providing 23 edited photos for selection, the client requested additional adjustments and more options, disregarding the agreed pricing. Balancing quality service with client satisfaction is crucial to avoid negative reviews. For further insights on managing client relationships, check out our article, "Rent or Borrow Lens?

In the world of dog photography, where the joy of capturing the essence of our furry companions intertwines with the complexities of client relationships, the experience shared by a budding photographer highlights both the challenges and opportunities inherent in this niche. The story of a self-employed dog photographer who encountered difficulties with a client reveals the delicate dance between artistry and customer expectations. As she navigated weather setbacks and the unpredictability of pet behavior, she strove to maintain a professional demeanor while delivering high-quality images—a reflection of the aspirations many new photographers face. This narrative resonates not only with those in the photography field but also with anyone who has ever ventured into the realm of creative entrepreneurship, such as those seeking to explore a photobook project through services like Pixory Photobook - Quality.

The crux of the situation lies in the balance between accommodating client requests and adhering to the practical limitations of a photoshoot. Despite the photographer’s willingness to extend the session and provide additional images, the client’s shifting demands posed a challenge that is not uncommon in creative fields. This scenario serves as a cautionary tale for aspiring photographers: clear communication and setting proper expectations from the outset are paramount. When a client disregards previously agreed-upon terms, it can lead to frustration and potential dissatisfaction, underscoring the importance of maintaining boundaries while fostering a positive creative environment. Such challenges also echo the sentiments expressed in other discussions, like those found in articles about seeking inspiration for photo projects, such as Searching for a photo project.

Moreover, this case exemplifies the broader significance of understanding client dynamics in the creative process. The photographer’s experience serves as a reminder that while artistic vision is crucial, the ability to manage client expectations can make or break a business relationship. By extending her session and demonstrating flexibility, she showcased a commitment to customer satisfaction, but the lack of alignment on expectations ultimately led to tension. This tension is a vital lesson in the importance of articulating one’s creative process and limitations clearly. Photographers and other creatives must embrace the notion that while accommodating clients is essential, it should not come at the expense of their artistic integrity or operational viability.

Looking ahead, this scenario prompts a critical question: how can emerging photographers cultivate robust relationships with their clients while maintaining their artistic vision? As the landscape of creative entrepreneurship continues to evolve, establishing clear communication channels and setting realistic expectations will be crucial. Additionally, fostering a collaborative spirit where both the artist and client can share their visions enhances the overall experience and outcome. The journey of this dog photographer serves as a valuable case study for all creatives navigating the tightrope of client relationships, offering insights that can inform and inspire as they carve their paths in an increasingly competitive marketplace.

I recently started working self employed as a dog photographer. I advertised a ‘founding clients session’ which would involve a 30 minute session and 3 digital images, and that would include one dog. I had a client reach asking if I could accommodate to 4 dogs, to which I agreed for a price of £110 for an extended session and 12 photos with the option to buy more if wanted. Halfway through the shoot the skies opened up and it started pouring down, so I rescheduled to the day after. To make sure I captured everything they needed I extended the session to 2 hours instead of one. The lady handling the dogs kept diverting the dogs gaze, despite me stressing I wanted them to look at the camera, so getting any posed photo were quite difficult.

I edited 23 photos from which the client could pick 12. She came back to me and asked for adjustments and if she could buy more than 12. I happily and quickly made adjustments and gave my prices for extra photos.

When she got back to me, she ignored my prices and then asked if I could give her more options - different group photos, and more photos of individual dogs.

For group photos I don’t have more options as it was difficult to get the dogs to sit still and when they did I couldn’t get them to look at the camera as the client kept diverting their attention (I did ask if she could stand behind me but she didn’t),

I also gave her 4-5 options per dog.

I don‘t know what to do as I have charged her very cheap and given her high quality photos but I don’t want to receive a bad review.

submitted by /u/_Astraea_D
[link] [comments]

Read on the original site

Open the publisher's page for the full experience

View original article

Related Articles

Tagged with

#health and wellness#luxury photography#fashion photography#high-end travel#wellness photography#dog photographer#founding clients session#high quality photos#customer satisfaction#extended session#digital images#bad review#group photos#individual dogs#posed photo#photography session#client adjustments#price for extra photos#rescheduled#client communication